Without a doubt, the way people conduct business and make purchases has changed exponentially. And while the fine jewelry industry has a certain antiquated charm in many of the ways we do business (a handshake means everything, lots of multi-generational businesses, etc.), consumer-facing businesses that don’t adapt to the times are going to be left behind. This is where Kenect comes in. Based in the Silicon Slopes of Utah, Kenect and its team is committed to helping businesses across North America increase efficiency, generate new leads, garner online reviews and make money—all via texting.
The days of customers wanting to fill out a form on a retailer’s website, or even get on a phone call, are behind us. Customers want to text, and so Kenect makes texting simple through a few straightforward solutions. Utilizing the Kenect platform, retailers can text their clients from mobile or desktop using a store’s main company number (no more giving out your personal cell to clients!). Installing the Kenect “Text Us” widget on your website can lead to increased leads, and the platform’s video chat options gives retailers the opportunity to show product virtually, or even walk a customer through an entire store.
While emailing is still relevant when working with your vendors and partners, texting offers an immediacy that allows retailers to capture sales. Businesses can use the Kenect platform to efficiently give updates, share details and schedule appointments. It also allows businesses to make payment requests over texts, and in just 3 clicks customers can safely make a payment. In the fine jewelry business, word of mouth is everything, and with traditional websites, only about 1% of customers leave reviews. Kenect proports that using their platform can increase those reviews to 35%, and they have a proven track record of increasing leads by 260%.